Services
The whole infrastructure layer, managed and secured.
Everything below is the infrastructure your practice runs on. Your practice management software is supported by its vendor at the application layer — we make sure the platform underneath it is solid.
Managed IT & helpdesk
// EVERYDAY OPERATIONS- Proactive monitoring and patching across servers, workstations and network
- Responsive helpdesk for your reception and clinical team
- Asset and warranty tracking, hardware lifecycle planning
- Vendor coordination, including your practice management software provider
Cybersecurity
// ESSENTIAL EIGHT- Managed endpoint detection and response on every device
- Email security and phishing protection for Microsoft 365
- Application control and DNS / web filtering
- Security configuration mapped to ACSC Essential Eight maturity levels
Compliance & privacy
// PRIVACY ACT 1988- Alignment to the Australian Privacy Principles for health information
- Notifiable Data Breaches readiness and response planning
- Infrastructure support for AHPRA and Dental Board record-keeping requirements
- Documentation and reporting you can show an auditor or insurer
Backup & disaster recovery
// BUSINESS CONTINUITY- Backup of on-site servers and Microsoft 365 data
- Regular, tested restores — not just backups that "should" work
- Recovery planning so an outage doesn't close your chairs
Microsoft 365 & identity
// IDENTITY & ACCESS- Microsoft 365 Business Premium licensing and management via CSP
- Multi-factor authentication and identity hardening
- Microsoft Defender for Office 365 configuration
Not sure what you're missing?
The free self-assessment shows you which of these you've got covered — and where the gaps are.
Take the assessment